Refund Policy

The short version

• Fourteen days, no questions asked. Ask within 14 days of a purchase and you get all of it back.
• A refund ends the seat. Matches you already ran and published stay published; you just can’t run new ones on that seat.
• After 14 days, refunds are at our discretion, and we’ll always refund if the service was broken for you.
• Refunds go back to the PayPal account or card you paid with, usually within 5–10 business days.
• Email support@snapshotscoring.com with your order number. That’s the whole process.

What this covers

Snapshot Scoring sells two things, both on this website only: a Club seat ($20 per year) and a Circuit Host seat ($120 per year, one circuit plus eight club seats). Both are digital services with a one-year term that starts the day you pay. There is nothing physical, so nothing ships and nothing needs returning.

The 14-day guarantee

If you ask for a refund within 14 days of a purchase — a first seat or a renewal — we refund the full amount, no questions asked. You do not need to give a reason, and using the seat during those 14 days does not disqualify you.

After 14 days

Seats are sold for a year and priced accordingly, so after the 14-day window we do not normally refund the unused part of a term. We make two exceptions without argument: if Snapshot Scoring was unavailable or broken in a way that stopped you running matches, or if you were charged by mistake (a duplicate order, a seat you did not intend to buy). Beyond those, write to us anyway; we would rather hear about it than have you dispute the charge.

What happens to the seat

A refund or a cancelled order ends the seat immediately. Any club sitting on it moves to read-only: results, standings and the match history stay exactly where they are and remain published wherever you published them, but the club cannot run or publish new matches until it has a seat again. Shooter accounts, career stats and everything on the free tier are unaffected. If you bought again by mistake and already had a seat, we simply refund the duplicate and leave the original alone.

How to ask

Email support@snapshotscoring.com from the billing email on the order, and include the order number from your confirmation email. We answer within two business days and process approved refunds as soon as they are agreed. Your bank usually shows the refund within 5–10 business days.

Chargebacks

Please ask us before opening a dispute with PayPal or your card issuer. We refund readily, and a chargeback costs more than the seat is worth on both sides. If a charge is disputed, the seat is ended while the dispute is open.

Founding clubs

Founding clubs (any club that runs a match with us before the iPhone app is on the App Store) are free for life and are never charged, so there is nothing to refund. If a founding club is ever billed, that is our mistake: tell us and we will refund it in full.

Contact

Refund and billing questions: support@snapshotscoring.com. Everything else: the contact page. See also the Terms of Service and Privacy Policy.